Pravila refundacije

Unilateral termination of the contract

The Buyer has the right, without giving reasons, to unilaterally terminate the contract within 14 days. The 14-day period begins on the day on which the Buyer or a third party designated by the Buyer, who is not the carrier/deliverer, has received the goods that are the subject of the contract.

If the Buyer has ordered several items of goods that need to be delivered separately in one order, or if the goods are delivered in several items or in several shipments, the period begins on the day on which the last item or the last shipment of goods has been received.

The Buyer is obliged to notify the Seller of his decision to terminate the contract before the expiration of the period for unilateral termination by e-mail to bluehemp@bluehemp.eu. The Seller will send confirmation of receipt of the notification of unilateral termination of the contract, without delay, by e-mail.

In the event of unilateral termination of the Agreement, the Seller will refund the Buyer, excluding delivery and collection costs, without delay, and no later than 14 days from the date of receipt of the decision on unilateral termination of the Agreement.

The Buyer is obliged to return the items immediately, and no later than 14 days from the date of sending the decision on unilateral termination.

Return the items by mail in a verifiable manner to the address:

Blue Hemp Farm j.d.o.o.

Sigetje 12

10090 Zagreb

Croatia

 

 The Buyer does not have the right to unilaterally terminate the contract if:

 

• the subject of the contract is an item whose price depends on changes in the financial market that are beyond the Seller's control, and which may occur during the term of the Buyer's right to unilaterally terminate the contract;

• the subject of the contract is an item that is made according to the Buyer's specifications or that is clearly customized for the Buyer;

 

  

Refunds

 

Refunds will be made only after the Seller has received the Product at the address indicated on the invoice. The direct cost of returning the goods is borne by the Buyer. Returned Products must be in their original packaging with a return request and a copy of the invoice attached. The Buyer is responsible for any reduction in the value of the goods resulting from handling the goods, except for that which was necessary to establish the nature, characteristics and functionality of the product.

 

Liability for material defects/Complaint

The Seller is liable for material defects of the goods sold on its website in accordance with the positive regulations of the Republic of Croatia, in particular the Civil Obligations Act.

The products may slightly differ in weight/volume/dimensions from the stated weight/volume/dimensions of the product.

The Seller, who sells a finished product from another manufacturer and cannot influence the above, disclaims liability for such deviations. By ordering the product and confirming it, the Buyer accepts the stated risk.

The ordered products are packaged in such a way that they are not damaged by normal handling during transport/delivery.

In the event that the shipment is damaged in transport, such damage is visible upon receipt of the shipment, and in such a case we suggest that the Buyer does not accept the shipment. We ask Buyers to contact us so that we can check the condition of the shipment as soon as possible and send a new one.

Upon receipt of the goods, the Buyer is responsible for checking the correctness of the order, and the Buyer is obliged to compare the received items with the invoice, if something is missing, he is obliged to immediately submit a written complaint/request, as subsequent complaints will not be accepted.

In the event of a visible defect in the product upon receipt of the shipment, the Buyer is not obliged to accept the delivered product (he may refuse receipt) and does not bear the costs of delivering such a product. It is considered that products that have been duly received by the Buyer did not have a visible defect. The Buyer has the right to make a complaint in relation to material defects within the deadlines and for the reasons prescribed by the provisions of the Law on Mandatory Deadlines.

The customer can send a written complaint to the e-mail bluehemp@bluehemp.eu, by phone at +385 (0)91 590 8857 or in writing at the address:

Blue Hemp Farm j.d.o.o.

Sigetje 12

10090 Zagreb

Croatia

with the indication Complaint.

In order to determine as quickly as possible the specific order to which the Buyer has an objection, the Buyer is asked to state the order number and the invoice number in the objection.

The customer has the right to a justified complaint and to return the goods in the following cases:

• delivery of goods that were not ordered

• delivery of goods that have a fault or damage that did not occur during transport

• if the product has a hidden defect (a defect that could not be detected during a normal inspection when picking up the item) that the Buyer determines after opening the product

The Seller will otherwise consider the complaint valid if, upon examination of the product, it determines that it meets the conditions for a complaint in accordance with the Obligations Act and the Consumer Protection Act. In that case, it will replace the product within 14 days of receiving a valid complaint or refund the entire amount paid with termination of the contract. If, however, it determines that the complaint is not valid, i.e. if it rejects the complaint, it will notify the Buyer thereof within 14 days of receiving the complaint.

The Seller will accept the return of damaged, defective or incorrectly delivered goods at its own expense, if it is determined that the complaint is justified and that the Buyer did not influence the correctness, damage or any defect of the goods.

In the event of a justified complaint, the cost of replacement with a new product shall be borne in full by the Seller.

In the event that the Buyer decides to replace the correct product, the Seller will replace it if the product is undamaged, unused or its value has not been reduced in any other way. In that case, the Buyer shall bear the costs of returning and re-sending the goods.